Shop Policies
We encourage you to take a moment to review our shop policies before making a purchase from us. These policies are designed to inform customers about what to expect from us as a seller, increase confidence in our shop, reduce the chance of misunderstandings leading to negative feedback or an unhappy shopping experience, and establish consistent procedures for both the customer and us to follow. If there is anything missing or incorrect in our shop policies, please don't hesitate to reach out to us. We value your feedback and are always looking for ways to improve our services.
Return, Exchange, and Refund Policy
At Be Monsterful (www.be-monsterful.com), we strive to provide our customers with high-quality products and a positive shopping experience. However, we understand that there may be instances when a customer may need to return, exchange, or request a refund for their purchase.
In such cases, we have outlined the following policy for returns, exchanges, and refunds:
Returns: If you receive a product that is damaged or incorrect, you may return it for a full refund or exchange it for the correct item.
Exchanges: If you would like to exchange a product for a different size, color, or style, please reach out to our customer service team.
Refunds: If you are not satisfied with your purchase and would like a refund, please contact our customer service team. Refunds will be processed within 14 working days from the date of receipt of the returned goods or from the date of cancellation if the order has not yet shipped.
Please note that we do not offer returns or exchanges for products that have been delivered without damages or defects, and the customer is responsible for all return shipping costs, unless the item received is defective.
If you have any questions or concerns about our return, exchange, and refund policy, please do not hesitate to reach out to our customer service team.
CANCELLATIONS
If you need to cancel an order, please do so within 24 hours of placing it. It is not possible to cancel only a portion of the order, so it is recommended that you cancel the entire order and re-purchase the desired quantity.
If you cancel your order before it has been shipped, you will receive a full refund, subject to any applicable charges. If you cancel your order after it has been shipped but before you receive it, you will be responsible for paying for both shipping costs. All cancellations are subject to a fee of 2.5% of the total order value.
In some cases, the company may need to cancel an order. Receiving an electronic or any other form of order confirmation does not guarantee that the order has been accepted, and www.be-monsterful.com reserves the right to accept or decline an order at any time after receipt.
Even though our online inventory is updated automatically, there may still be times when we inform you of a shortage of a particular item via telephone, email, or mobile text. In such cases, we may choose to either supply a lesser amount than what was ordered or cancel the order with prior notice.
If an order needs to be cancelled after shipment, the vendor's individual return policy will apply, and most vendors charge a return fee in such cases.
Shipping & Prices
Please note that the prices of our products may vary depending on the fulfillment location and the currency used for payment. Each product has a fixed price for each location, with North American products having a fixed USD price and European products having a fixed EUR price.
In cases where a product is fulfilled in one location but paid for in a different currency, the price will be a floating price. For example, if you order a t-shirt that is only fulfilled in the US and pay for it in EUR, you will pay the USD price converted to EUR, which will depend on the exchange rate for that month.
If you order a product that is fulfilled in Europe and pay for it in EUR, you will pay the fixed EUR price.
Shipment confirmation and Order tracking
Once your order has shipped, you will receive a Shipment Confirmation email from Be Monsterful (www.be-monsterful.com). This email will include your tracking number(s), which will become active within 24 hours.
Customs, Duties, and Taxes
Please be aware that Be Monsterful and www.be-monsterful.com are not responsible for any customs or taxes applied to your order. The customer is solely responsible for any fees imposed during or after shipping, such as tariffs or taxes.
Damages
Unfortunately, Be Monsterful and www.be-monsterful.com are not responsible for any products that are damaged or lost during shipping. If you receive your order in a damaged condition, please reach out to the shipping carrier to file a claim. To ensure a smooth process, it is recommended that you keep all packaging materials and damaged goods before filing the claim.
Delivery
We process all orders within 2-3 business days, excluding weekends and holidays. During periods of high order volume, there may be some delays in shipment. Please allow extra time for delivery. In the event of a significant delay in your order shipment, our team will notify you via email.